App Privacy Policy

Last updated: February 17, 2026

Introduction

Samco Facilities Maintenance, Inc. ("Samco," "we," "our," or "us") operates the Samco FM mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use our App.

Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and phone number when you register.
• Company Information: Business name, location addresses, and equipment details you provide.
• Service Request Data: Descriptions, photos, and status updates for service requests you submit.
• Device Information: Push notification tokens for sending service updates to your device.
• Usage Data: How you interact with the App to improve our services.

How We Use Your Information

We use your information to:

• Process and manage your service requests
• Send you status updates and notifications about your requests
• Communicate with you about services and support
• Improve and maintain the App
• Comply with legal obligations

Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database provider. We implement industry-standard security measures to protect your information. All data is encrypted in transit and at rest.

Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party providers (such as push notification services) that help us operate the App.
• Samco Technicians: Our technicians receive service request details to perform requested services.
• Legal Requirements: When required by law or to protect our rights.

Your Rights

You have the right to:

• Access and update your account information within the App
• Delete your account and associated data from the App settings
• Opt out of push notifications through your device settings
• Request a copy of your data by contacting us

Camera and Photo Access

The App requests access to your camera and photo library solely to allow you to attach photos to service requests. We do not access your camera or photos for any other purpose.

Push Notifications

We send push notifications to keep you informed about your service request status. You can disable notifications at any time in your device settings.

Children’s Privacy

The App is intended for business use and is not directed at children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Samco Facilities Maintenance, Inc.
Phone: (734) 838-6300
Email: service@samcofm.com
Website: www.samcofm.com